1. What is Rata.ng?
Rata.ng is an online marketplace where you can buy and sell new or used products across various categories such as electronics, fashion, real estate, vehicles, and more in Nigeria.
2a. How do I create an account?
Step 1: Click the "Sign Up" button on the homepage. Enter your name, phone number, email, and password (username is optional).
Step 2: Check your email for a confirmation link. Click the link to verify your account, and you're all set!
Step 3: You can also sign up using your Google or Facebook account. Just click on your preferred option, and your account will be created automatically.
2b. How do I log into my account?
Step 1: Go to the Rata.ng homepage and click on the "Log In" button.
Step 2: Enter your registered email address and password, then click "Log In" to access your account.
3a. How do I post Ad ?
Once you're logged in, click on the "Post Ad" or "Sell" button, choose the appropriate category for your product, fill in the details, upload images, and submit your Post. That is it, just take awhile for your ad to be approved.
3b. How long before my ad is approved?
Once you submit your ad on Rata.ng, it typically takes less than an hour or 24 to 48 hours for our team to review and approve it. However, this may vary depending on the volume of submissions. You’ll receive a notification once your ad is live.
3c. Why is my ad declined?
On Rata.ng, Our team carefully reviews all ads to ensure they meet our community guidelines and standards. If your ad is declined, an email is sent to you explaining the reason and how you can fix the errors.
Most common reasons for ad rejection:
- The ad contains inappropriate or offensive content.
- It violates our posting policies (e.g., prohibited items or services).
- The ad includes misleading or false information.
- Poor quality images or insufficient details about the product or service.
- Post into wrong categories
To help you get your ad approved:
- Review our posting guidelines to ensure compliance.
- Make any necessary changes or additions to your ad content.
- Resubmit your ad for review after making the required adjustments.
4. Is there a fee to list items on Rata.ng?
Listing items on Rata.ng is free for most categories. However, there may be optional paid features to boost the visibility of your listings.
5. How can I boost my listing?
You can boost your listing by purchasing premium ad placement, which increases the visibility of your product on the platform. This feature can be accessed in your account dashboard under "My Ads."
6. How can I search for a specific item?
Use the search bar at the top of the homepage to enter keywords related to the item you're looking for. You can also browse by category to find products more easily.
7. How do I contact a seller?
Once you find a product you’re interested in, click on the listing to view the seller’s contact details. You can send them a message via the platform or use the provided contact information to reach them directly.
8. What payment methods are accepted?
The payment method depends on the agreement between the buyer and the seller. We recommend meeting in person to complete transactions and avoid using anonymous payment methods like cryptocurrency or Western Union for security reasons.
9. How can I protect myself from fraud?
We encourage all users to follow our Anti-Scam Guidelines by meeting in person, using safe payment methods, and avoiding deals that seem too good to be true. Visit our Anti-Scam Policy page for more tips on staying safe.
10. What should I do if I encounter suspicious activity?
If you come across a suspicious listing or suspect fraudulent activity, please report it to us immediately via email at hi@rata.ng or use the "Report" button on the listing page.
11. How do I edit or delete my listing?
To edit or delete a listing, log in to your account, go to the "My Ads" section, and choose the listing you want to modify or remove.
12. How do I request a refund?
For any issues related to refunds, please refer to our Refund Policy or contact our support team at hi@rata.ng.
13. Can I advertise my business on Rata.ng?
Yes, businesses can advertise on Rata.ng by purchasing premium ad packages. Contact our sales team for more information at hi@rata.ng.
14. What should I do if I forget my password?
Click on the "Forgot Password" link on the login page, and follow the instructions to reset your password.
15. How do I deactivate my account?
If you wish to deactivate your account, please contact our support team at hi@rata.ng, and we will assist you.
16. How can I get in touch with customer support?
You can reach our customer support team via email at hi@rata.ng or by phone at 08136499639.
